You can only exchange your mattress for another Ikea model. You can't get a refund during the free trial period.Ikea doesn't have free delivery, and they don't pick up if you want to exchange the mattress.There are more models to chose from at varying price points.This is an easy opportunity to quickly find models that don't feel right, before committing to buy. Ikea has a number of stores around Australia, so you can try each mattress in store before entering the free trial period.The warranty lasts a whopping 25 years.The free trial period is three times longer than Koala's.If you change your mind there's no exchange fee and no pickup fee if you live in a metro area (fees for rural areas depend on location)ġ0 - 25-year warranty (depending on the model)Īs far as shopping experiences go, Ikea has a much more consumer-friendly model. If you change your mind there's no exchange fee, although you'll need to pay a pickup fee to have the mattress returned (fees depend on location) You need to pick up your mattress yourself or pay for delivery (fees depend on location) You can't try out the mattress in store, only at home. You can try out the mattress in an Ikea store Ikea and Koala have different levels of service when it comes to delivery, trial periods, returns and warranties. Koala mattresses cost a little more, with the two models we looked at costing $1099 and $1799.īut choosing where to buy can be just as important as choosing what to buy. Do not over-dry and remove from the dryer as soon as drying is complete to avoid wrinkles.Ikea mattresses tend to be among the more affordable options in our test, with queen-sized models ranging from $249 to just under $1200. However, If you choose to use a dryer, choose a low-mid heat and a low tumble cycle (too much heat can damage the bamboo fibre). Line drying helps to extend the life of the bamboo fibres, colours, and elasticity. Do not use bleach, harsh detergents or fabric softeners, as these chemicals can damage the natural bamboo fibre and can discolour or mark your sheets.Īs the density of bamboo fibre is heavier than cotton you do require slightly longer drying times.Bamboo fibre is a delicate fibre and therefore it is recommended you use a delicate or mild detergent to help make the sheets last longer.Wash them separately, to avoid them coming into contact with zippers, buckles and rough fabrics (such as denim), as these can cause unwanted pilling and abrasion.Wash them in cold water, at 30C max, on a gentle cycle.Our organic bamboo sheets and bamboo pillowcases will love it if you: In fact, the more you wash them the softer the bamboo fabric becomes. We recommend you wash your bamboo sheets and pillowcases every 1-2 weeks. This shrinkage is the softening of the bamboo ‘Kun’ and results in the fabric feeling softer and more luxurious. Bamboo Haus sheets and pillowcases are made slightly larger to allow for shrinkage on your first wash and dry. We highly recommend washing your bamboo sheets and bamboo pillowcases before using them. Our products are best cared for with gentleness, so follow these simple care instructions to help preserve the softness for years to come. We are very proud of our Bamboo Haus sheets and pillowcases, especially how soft and gentle they are on your skin, and on our planet. In order to receive a refund, repair or exchange you must have clear proof of purchase, typically a sales receipt. Bamboo Haus cannot offer a refund, exchange or repair where the product has sustained damage due to inappropriate use. Once proof of purchase has been established, if the product fault can be clearly determined, we will offer you a refund, repair or exchange. This means within 100 days of purchase, you can return your eligible product for an exchange or refund if it does not meet your expectations, provided the product has been used as intended. Orders placed on this website and shipped to an Australian postal address are covered by our 100-day guarantee (Clearance items are excluded). We will then get in touch to advise next steps. In the very rare occasion that you are not 100% satisfied with your product, please contact us at your name, address, phone number, order number, a brief description of the fault and brief description of how the product was used. Our friendly customer service team can assist you with making the right choice to meet your needs prior to purchase. We pride ourselves on supporting the customers who support us!
0 Comments
Leave a Reply. |